Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Personalized items may require additional processing time of 2–5 business days before shipment.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
2. Delivery Time
Estimated delivery times:
-
Portugal: 7–15 business days
-
Europe: 7–18 business days
-
International: 10–25 business days
Please note that delivery times are estimates and may vary depending on location, customs clearance, and logistics providers.
3. Shipping Fees
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time.
4. Customs, Duties & Taxes
For orders within the European Union, VAT is handled according to applicable regulations.
For international orders outside the EU, customers may be responsible for customs duties, taxes, or import fees required by their country.
We are not responsible for delays caused by customs procedures.
5. Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
-
High seasonal demand
-
Customs inspections
-
Postal or courier disruptions
-
Force majeure events
We appreciate your patience and understanding.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrectly provided addresses.
7. Lost or Damaged Packages
If your order arrives damaged or does not arrive within 30 days, please contact us at:
Email: shop2mybuddies
We will review the case and provide assistance accordingly.
